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Privacy Policy

Last updated: 3 April 2026

1. Who We Are

MilesTour ("we", "our", "us") is a car rental service operating in Islamabad and Rawalpindi, Pakistan. Our registered office is at Office # 4, Hussain Plaza, Soan Gardens Block D Markaz, Islamabad 45200. You can contact us at info@themilestour.com or +92 311 2577775.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have.

2. Data We Collect

When you contact us, submit a booking inquiry, or use our website, we may collect:

  • Contact information: name, phone number, email address
  • Booking details: rental dates, pickup location, vehicle preference
  • Communication records: messages sent via WhatsApp, email, or our contact form
  • Usage data: pages visited, browser type, IP address (collected anonymously via standard server logs)

We do not collect payment card numbers directly. Any payments are handled through trusted third-party channels.

3. How We Use Your Data

We use the data we collect to:

  • Process and confirm your rental booking
  • Communicate with you about your reservation
  • Send service updates or booking reminders
  • Improve our website and services
  • Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the following legal bases:

  • Contract: to fulfil a booking or reservation you have made
  • Legitimate interests: to improve our services and communicate with past customers
  • Legal obligation: where required by Pakistani law or regulation
  • Consent: where you have specifically opted in (e.g. newsletter)

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal requirements. Booking records are typically kept for 3 years. You may request deletion of your data at any time by contacting us.

6. Cookies

Our website uses minimal cookies necessary for the site to function correctly (e.g. navigation state). We do not use advertising or tracking cookies. Your browser settings allow you to disable cookies, though this may affect some site functionality.

7. Third-Party Services

Our website may include links to or integrations with the following third-party services:

  • Google Fonts: fonts loaded from Google's servers (subject to Google's Privacy Policy)
  • WhatsApp: if you contact us via WhatsApp, your message is subject to Meta's privacy policy

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at info@themilestour.com.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS and we do not store sensitive payment data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

WhatsApp Us